Unable to set
If the keypad will not set, look for a flashing ALERT light. The screen names the fault.
- Read the display. Common messages are an open door or window, a detector, or a battery.
- Press NO to see further faults if more than one is listed.
- Close the door or window named. For a PIR, make sure nothing is hanging in front of it.
- Try to set again. See set and unset.
- Battery on a wireless device — we need to replace that pack. Do not leave it; supervision faults will come back. See mains and battery faults.
- Mains / power — check the fused spur or plug that feeds the panel. After a power cut, the clock can be wrong; the panel usually picks NTP up if Wi‑Fi is on.
- Wi‑Fi / comms — the app and SMS may stop. Point the panel at 2.4GHz Wi‑Fi: new Wi‑Fi on the alarm.
- Tamper — a lid or detector is off. Do not force it. Call us.
If it still will not set, send us the words on the display.
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