This policy explains cancellation, missed visits, unused booked days, and non-refundable travel or accommodation for work with Keiron Cheesbrough Ltd.

It applies to all scheduled engineer visits, labour, and block bookings. Accepting our quote, or confirming a booking date, means you accept these terms alongside your quotation. The quote or estimate you accept is still the contract for that job; this policy is the detail for cancellation.

Missed visits and short notice

If our engineer attends and is unable to gain access, or if you cancel with less than 48 hours’ notice, a £65 cancellation fee per engineer will apply, plus any associated costs (for example travel, accommodation, equipment hire, parking, or congestion charges).

Travel and accommodation

Accommodation (for example hotels) and travel (for example flights or trains) may still be chargeable even if more than 48 hours’ notice is given, as these arrangements are often non-refundable or cannot be changed once booked.

Unused booked days

Block bookings, retainer days, or prepaid engineer days must be scheduled and completed within 12 months of the purchase date. Unused days after 12 months will expire without refund and carry a £65 administration closing fee per engineer, per day.

This closing fee is separate from the £65 missed-visit charge above.

How to cancel

Call 0121 295 1925 or email info@keironcheesbrough.com as soon as you know you need to change a date. The time of the message is what counts for the 48-hour rule.

Law

This policy is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

UK law does not let a company exclude liability for death or personal injury caused by its negligence, or for fraud. We do not try to. If you deal as a consumer, your statutory rights are not affected.

Contact

Questions about this policy: info@keironcheesbrough.com or 0121 295 1925.